An AI-powered customer service solution is already being deployed in more than 170 stores and is now available to every Alpha 7 user in Brazil
Pharmacy retail in Brazil is moving into a new era of intelligent automation and digital experience. One of the country's largest pharmacy chains has signed a long-term agreement and begun rolling out Hal-AI Agentic across its entire network, bringing innovation and operational autonomy to more than 170 stores.
Investing in automation with human-grade AI and official WhatsApp customer service is the path for chains that want to lead the pharmacy retail of the future. Integrating directly with Alpha 7 accelerates that shift and makes it possible to deliver an experience that delights the customer, streamlines processes and cuts costs.
Official WhatsApp with human-grade AI
What sets the project apart is the use of the Official WhatsApp Business Cloud API from Meta as the primary service channel, paired with Hal-AI's advanced, human-grade Agentic AI. The technology lets customers interact naturally, 24 hours a day, with digital service that is all but indistinguishable from a human being — from answering questions through to generating orders automatically and sending them straight to the store's checkout, with no manual step in between.
Full integration between Hal-AI and the Alpha 7 management system, one of the most widely recognized in the industry, makes for a fast, secure rollout that does not disrupt day-to-day operations. The white label model lets each chain brand the solution as its own while keeping the same standard of excellence and innovation.
Fast rollout, end-to-end automation
Thanks to native integration with Alpha 7, Hal-AI Agentic can be deployed in a matter of days. Every stage — from training the intelligent agent to connecting it to sales and service flows on WhatsApp — is streamlined for minimal technical effort and maximum operational efficiency. The result is a system that fully automates customer service, shortening queues, clearing bottlenecks and strengthening the omnichannel experience.
Available across the entire Alpha 7 base
With this new agreement and the rollout under way, all of the more than 8,000 pharmacy chains running Alpha 7 in Brazil can now access and activate Hal-AI Agentic, putting the best of applied artificial intelligence to work in retail. Integration with the Official WhatsApp Business Cloud API from Meta meets today's consumers where they already communicate, while Agentic AI gives the service autonomy and a natural voice.
Is your pharmacy ready for what comes next?
If your pharmacy already runs Alpha 7, you are one step away from transforming customer service with Hal-AI Agentic. Get in touch with our team to find out how to deploy the solution simply, quickly and on your own terms, connecting your business to the next generation of artificial intelligence.
